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¡Wow!: Deje al cliente boquiabierto con un servicio fuera de serie

Performance Research Associates | John Bush
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Para hacer que los clientes de hoy en día continúen regresando, usted no puede tan solo dar un buen o incluso fabuloso servicio al cliente. ... Read More

Para hacer que los clientes de hoy en día continúen regresando, usted no puede tan solo dar un buen o incluso fabuloso servicio al cliente. Usted tiene que exceder sus expectativas.
Completamente actualizado con nuevas técnicas para ayudarlo a trabajar exitosamente hasta con los clientes más difíciles, ¡Wow! Deje al cliente boquiabierto con un servicio fuera de serie provee consejos y estrategias probados para: cumplir con las expectativas de los clientes y satisfacer sus necesidades; hacer que sea más fácil que la gente realice negocios con uno; determinar los momentos apropiados para romper las reglas; convertirse en fantásticos reparadores y poderosos solucionadores de problemas; enfrentar efectivamente a "clientes infernales", ¡y mucho más!

Escrito con un estilo accesible y humorístico, esta edición presenta anécdotas recientes e ilustraciones nunca antes vistas del caricaturista John Bush, así como también capítulos sobre temas importantes incluyendo la línea divisoria generacional, servir a clientes por todo el mundo, y comunicarse con eficacia con compañeros de trabajo de diversas funciones en otros departamentos.




To keep today's customers coming back, you can't just give them good, or even great, customer service. You have to knock their socks off!
Completely updated with new techniques to help you work successfully with even the most difficult customers, ¡Wow! Deje al cliente boquiabierto con un servicio fuera de serie provides proven tips and strategies for: meeting customers' expectations and satisfying their needs; becoming easier to do business with; determining the right times to bend or break the rules; becoming fantastic fixers and powerful problem-solvers; coping effectively with "customers from hell"; and more!

Written in an accessible and humorous style, this edition features fresh anecdotes, illustrations by cartoonist John Bush, and chapters on important topics including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.

  • Over 500,000 sold in English!
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Additional Information
  • Contributor(s)Performance Research Associates , John Bush
  • ISBN-139781418586461
  • Publish Date06/30/2009
  • PublisherGrupo Nelson
  • Format eBook
  • LanguageSpanish
  • Pages240
  • Price $4.49


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  • To access your Audiobook(s) after purchasing, you can download the free Glose app or read instantly on your browser by logging into Glose.com. To log in, select OTHER SIGN IN/LOGIN OPTIONS and then click SIGN IN/LOG IN WITH HARPERCOLLINS, using the same email address and password used for your ChurchSource account.
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