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Handling Difficult People: What to Do When People Try to Push Your Buttons

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Product Description

Let's face it, hard as we try, none of us can avoid contact with difficult people.  Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy.  Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us.  He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work!  He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.

Additional Information

  • Contributor(s)John Townsend
  • About the Contributor(s) John Townsend

    Dr. John Townsend is a respected leadership consultant, psychologist, and New York Times bestselling author. John is the founder of the Townsend Institute for Leadership and Counseling, and the online digital platform TownsendNOW; he also conducts the Townsend Leadership Program. He travels extensively for corporate consulting, speaking, and helping develop leaders and their teams.  He and his wife, Barbi, live in Newport Beach, California, and have two sons, Ricky and Benny.

    Website: http://www.drtownsend.com

  • UPC 9781404175679
  • ISBN-101404175679
  • ISBN-139781404175679
  • Publish Date04/21/2009
  • PublisherThomas Nelson
  • Format Softcover
  • LanguageEnglish
  • Weight (lbs)0.32 lb
  • Dimensions 8.0(h) x 5.0(w) x 0.3(d) inches
  • Pages132
  • Price $7.69

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