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Willie: Chofer y profesor: 6 secretos para cortejar, entusiasmar y ganarse a los clientes y asegurarse su lealtad

Phillip Van Hooser
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Product Description
Un libro como ninguno en el género del servicio al cliente, Willie: Chofer y profesor traduce la sabiduría del sentido común en aplicaciones... Read More
Un libro como ninguno en el género del servicio al cliente, Willie: Chofer y profesor traduce la sabiduría del sentido común en aplicaciones prácticas. Cada capítulo analiza uno de los seis secretos sobre el servicio y explica por qué y cómo funciona. Desde escuchar a los clientes, ofrecerles favores especiales, hasta hacer que cada contacto con un cliente sea algo memorable, estas estrategias comprobadas impresionarán, atraerán y ganarán nuevos clientes mediante cada interacción.



A book unlike any other customer service guide, Willie: Chofer y profesor translates commonsense wisdom into simple, practical applications. Each chapter looks at one of six service secrets and explains how and why it works. From listening to customers to offering them special favors to making every customer connection memorable, these proven strategies will impress, entice, and win new customers with every interaction. Read Less

Additional Information
  • Contributor(s)Phillip Van Hooser
  • ISBN-139780899225494
  • Publish Date05/15/2007
  • PublisherGrupo Nelson
  • Format Softcover
  • LanguageSpanish
  • Weight (lbs)0.66 lb
  • Case Quantity36
  • Case Weight (lbs)23.73 lb
  • Dimensions 9.0(h) x 6.0(w) x 0.6(d) inches
  • Pages208
  • Price $11.89


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  • To access your Audiobook(s) after purchasing, you can download the free Glose app or read instantly on your browser by logging into Glose.com. To log in, select OTHER SIGN IN/LOGIN OPTIONS and then click SIGN IN/LOG IN WITH HARPERCOLLINS, using the same email address and password used for your ChurchSource account.
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