About the Contributor(s)Blake MorganBlake Morgan is a leader in customer experience. As a keynote speaker and customer experience futurist, she has worked...Blake Morgan
Blake Morgan is a leader in customer experience. As a keynote speaker and customer experience futurist, she has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Omron, Verizon, and many other organizations. She is also an adjunct faculty member of the executive MBA program at Rutgers Business School and a guest lecturer at Columbia University. Her first book is More is More: How the Best Companies Work Harder and Go Farther to Create Knock-Your-Socks-Off Customer Experiences. Blake contributes to Forbes, Harvard Business Review, and Hemispheres magazine. Additionally, she hosts The Modern Customer Podcast and a weekly customer experience video series on YouTube.
Weight (lbs)1.42 lb
Case Weight (lbs)34.18 lb
eBooks purchased here are fulfilled by our partner, Glose. Please note that:
To access your eBooks, you can download the free Glose app or read instantly in your browser by creating a Glose account using the same email address you use to purchase the eBooks.
eBooks fulfilled through Glose cannot be printed, downloaded as PDF, or read in other digital readers (like Kindle or Nook).