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The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan
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Additional Information
  • Contributor(s)Blake Morgan
  • About the Contributor(s) Blake MorganBlake Morgan is a leader in customer experience. As a keynote speaker and customer experience futurist, she has worked... Blake Morgan

    Blake Morgan is a leader in customer experience. As a keynote speaker and customer experience futurist, she has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Omron, Verizon, and many other organizations. She is also an adjunct faculty member of the executive MBA program at Rutgers Business School and a guest lecturer at Columbia University. Her first book is More is More: How the Best Companies Work Harder and Go Farther to Create Knock-Your-Socks-Off Customer Experiences. Blake contributes to Forbes, Harvard Business Review, and Hemispheres magazine. Additionally, she hosts The Modern Customer Podcast and a weekly customer experience video series on YouTube.

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  • ISBN-139781400213634
  • Publish Date10/29/2019
  • PublisherHarperCollins Leadership
  • Format Hardcover
  • LanguageEnglish
  • Weight (lbs)1.42 lb
  • Case Weight (lbs)34.18 lb
  • Pages224
  • Price $17.49


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